FREQUENTLY ASKED QUESTIONS

  1. What is the Fibre Upgrade Voucher Promotion?

The Fibre Upgrade Voucher Promotion gives the Customer the chance to get one (1) FREE voucher once: 

  1. the Customer upgrades their existing Fibre or Fibre+ Voice Plan within the promotional period; or
  2. a new customer signs up for Fibre+ Voice and is installed within the promotional period. 

These vouchers are for KFC, Groceries, or fuel at Guyoil, Rubis or Shell. 

Additionally, at the end of the promotion, every Customer that received a voucher will be entered in a draw where ten (10) Customers will get a chance to win 1 of 10 65” Samsung TVs. The draw will be hosted at the end of the promotional period. 

 

  1. What is the duration of the Promotion? 

The Promotion commences on March 18th, 2024, and concludes on July 30th, 2024. 

 

  1. How can I participate in this Promotion?

To participate in this promotion, Customers must:

  1.  
  1. Upgrade their existing Fibre or Fibre+ Voice plan to a higher Fibre+ Voice plan; or
  2. Activate a new Fibre+ Voice service. 
  1. Reside in an area that supports GTT Fibre
  2. Complete and submit the application form for processing:
  1. Link for existing customers who want to upgrade https://gtt.co.gy/en/form/modify-internet-service 
  2. Link for new customers https://gtt.co.gy/en/fibre/apply
  1. Have the upgrade and/or installation of new service completed within the promotional period

 

  1. Am I eligible for this promotion? 

You are eligible for this promotion when you:

  1.  Have successfully upgraded to any GTT Fibre+ voice plan; or
  2. Have applied for and got successfully installed with any GTT Fibre+ Voice plan, within the promotional period. 

 

  1. Are there any reasons why I may not be eligible for this promotion? 

The Customer may not be eligible for this promotion if the Customer:

  1. is an existing Fibre 600+ Voice customer;
  2. had the upgrade and/or installation of new service completed outside the promotional period;
  3. downgrades to a lower plan;
  4. signed up for a Fibre+ Voice outside of the promotional period and is still awaiting installation; or
  5. resides in an area that does not support GTT Fibre. 

 

  1. What incentive will you receive?

Customers that: 

  1. upgrade their GTT Fibre service or GTT Fibre+ Voice service; or
  2. Have installed a new Fibre+ voice service will receive ONE voucher from any of the following: 
  1. Will receive ONE (1) Voucher for any of the following: KFC, Groceries, or fuel at from Guyoil, Rubis or Shell; and 
  2. Be entered in a draw for a chance to win 1 of 10 65” Samsung TVs.

 

  1. How and when will I receive the voucher?

Eligible customers will be contacted by GTT and be informed which of the following locations they can uplift their voucher: 

  1. Giftland 
  2. Parika 
  3. New Amsterdam 
  4. Linden 
  5. West Central Mall 
  6. Regent Street

 

  1. Can I request to have the voucher given to someone else’s Fibre+ voice account?

No, the voucher is not transferable.

 

  1. How do I know what vouchers I am qualified for if I upgrade my existing Plan or acquire a new Fibre+ Voice service? 

 

Swipe to see more →

Plans upgrading from-to

Basic Offer

INCENTIVES

Value

 Upgrading existing Fibre service and new customers 

$

Fibre 50 to Fibre 100+

2X Speed

VOUCHERS

 

 

ENTER INTO A RANDOM DRAW AND BE 1 OF 10 LUCKY WINNERS OF ONE 65" Samsung TV.

Port landline

 

 

6X Minutes

 

 

Just for GY$1K

KFC

3K

 

FUEL

3K

 

GROCERY

3K

Fibre 200+ and 300 + to 600+

2X to 3X Speed

 

 

 

Unlimited GTT mobile

 

 

 

FREE BBU

VOUCHERS

KFC

10K

 

 

FUEL

10K

 

 

GROCERY

10K

Fibre 5, 5+ to Fibre 20+

4X Speed

 

 

 

Port Landline

 

 

 

Just for GY$1.6K 

VOUCHERS

KFC

2K

 

FUEL

2K

 

GROCERY

2K

Fibre 10 & 20+ to the New Fibre 100+

5x to 10x speed

 

 

 

6x minutes

 

 

 

Just for GY$1K

VOUCHERS

KFC

5K

 

FUEL

5K

 

GROCERY

5K

Fibre 300+ to 400+

2X speed

 

 

 

Unlimited Fixed Calls

 

 

 

Just for GY$2K

VOUCHERS

 

 

 

FUEL

10K

 

GROCERY

10K

Fibre 200+ to 300+

50% speed

 

 

 

Port landline

 

 

 

6X Minutes

 

 

 

Just for GY$2K

VOUCHERS

 

 

 

FUEL

10K

 

GROCERY

10K

           

 

  1. How do I know what voucher I am qualified for if I am a new customer? 

All groups of customers as outlined in the table will:

  1. Receive one (1) free Voucher for one of the following: KFC, Groceries, or fuel at Guyoil, Rubis or Shell; and
  2. Be entered into a draw for a chance to win 1 of 10 65” Samsung TVs.  

 

  1. If I have any questions about this promotion, who do I contact?

You can chat with a representative at www.gtt.co.gy or call 0488.