
Customers like you are our most prized asset and we want to do everything we can to make sure you know it. If you have a question or need information about a product, application, bill or promotion, you can reach out to our support team via Live Chat available Monday to Friday 8am to 6pm.
If you prefer to speak with a Customer Service Representative, dial 0488 and
Access your account information anytime!
Download the MyGTT App from the App Store or Google Play store to get 24/7 access to your account. With the MyGTT App, you can:
To keep your account active, remember to top up your phone every 90 days.
Your GTT handset is already configured with the correct APN for data use. However, in the event that you may need to add the APN, please follow the steps below:
APN should be auto generated. If it is not, then follow these simple steps:
If you have purchased a data plan but you are still not able to connect to the internet:
Android's Built-In Option to Restrict Background Data
You can restrict apps from using data on Samsung, Google, OnePlus, or any other Android phone with these steps:
How to turn off cellular data on Apple iPhone for specific apps
There are many different ways you can pay your bill.
Take advantage of our Free After 2 Option:
Plan |
Cost |
Feature |
---|---|---|
2 Minutes Talk |
$64.00 |
Talk for the next 10 minutes free on the same call |
2 Text Messages |
$18.56 |
Text free for the rest of the day until midnight |
Already have a prepaid data plan, but need some extra data? Dial *100# and choose one of the following options to add-on more data:
Plans |
Rate |
Data |
Features* |
Coverage |
---|---|---|---|---|
Daily Social Plan |
$339 |
Unlimited |
Facebook and WhatsApp |
Local |
Daily Plan |
$299 |
150 MB |
Rollover data |
Local |
Daily Plan Extended |
$399 |
220 MB |
Rollover data |
Local |
3 Day Plan |
$599 |
350 MB |
Rollover data |
Local |
Weekly Plan |
$1,459 |
1000 MB |
Rollover data |
Local |
Monthly Plan |
$2,629 |
2048 MB |
Rollover data |
Local |
Prepaid data roaming is the ability to use mobile data/internet on a foreign network when travelling to another country.
You do not need to buy a plan but you must enable data roaming. Just dial *100*9# and select option 1 as shown below:
There is no charge to enable data roaming.
Once data roaming is enabled, just top up, ensure the data roaming option on your phone is turned on and you’re ready to go! When you begin to roam, all charges are deducted from your core balance so you can keep track of how much you’ve spent.
To ensure that you can roam with data:
ANDROID:
Go to Settings → Mobile/Cellular networks → Data roaming » On as shown below:
Once you are data roaming, you will see the H+ in your notification bar as shown below:
APPLE:
Go to Settings → Mobile Data → Mobile Data Options » Roaming On as shown below:
Roaming with data in any GTT Zone, costs the same as using data at home. At $0.003GYD p/kb, roaming has never been so affordable. And the best part is you only pay for what you use! Switch your data roaming on and off so you use it only when you want to. Remember all charges are deducted from your core balance so you can keep track of how much you spend with no hidden fees and no bill at the end of your trip. To check your balance, just dial *100#.
TERRITORY |
PREFERRED NETWORK |
Anguilla |
C&W/LIME |
Antigua & Barbuda |
C&W/LIME |
Barbados |
C&W/LIME |
British Virgin Islands |
C&W/LIME |
Cayman Islands |
C&W/LIME |
Dominica |
C&W/LIME |
Grenada |
C&W/LIME |
Jamaica |
C&W/LIME |
Montserrat |
C&W/LIME |
St. Kitts & Nevis |
C&W/LIME |
St. Lucia |
C&W/LIME |
St. Vincent & the Grenadines |
C&W/LIME |
Turks & Caicos Islands |
C&W/LIME |
Trinidad & Tobago |
Bmobile |
Bahamas |
BTC (Bahamas Telecommunications Company) |
Panama |
C&W/LIME |
USA |
AT&T |
Canada |
Bell/Telus |
Suriname |
Telesur |
To switch off your data roaming:
ANDROID:
Go to Settings → Mobile/Cellular networks → Data roaming » Off as shown below:
Note: the H+ has disappeared from your notification bar.
APPLE:
Go to Settings → Mobile Data → Mobile Data Options » Roaming Off as shown below:
There are two options for topping up while roaming: