Customers like you are our most prized asset and we want to do everything we can to make sure you know it.  If you have a question or need information about a product, application, bill or promotion, you can reach out to our support team via Live Chat available Monday to Friday 8am to 6pm.

If you prefer to speak with a Customer Service Representative, dial 0488 and

  • Press 3 for assistance with mobile
  • Press 4 for electronic (C-Point) and vendor issues

 

Access your account information anytime!

Online

Download the MyGTT App from the App Store or Google Play store to get 24/7 access to your account.  With the MyGTT App, you can:

  • Buy data Plans
  • Check Balances
  • View usage in real-time on all Prepaid and Postpaid mobile services
  • View invoices
  • Pay bills
  • Top-up prepaid accounts

From Your Mobile Phone

  • Text the word "Menu" to 620-2428 for an instant response to balance, usage and top-up queries.
  • Dial *100# to get data, check your balance, transfer credit, activate data roaming or even take a loan, all from the palm of your hand.

To keep your account active, remember to top up your phone every 90 days.

Accessing your Mobile Data

Your GTT handset is already configured with the correct APN for data use.  However, in the event that you may need to add the APN, please follow the steps below:

 

  1. Open your “Settings”
  2. Select the option “More” or “More Networks”
  3. Select “Mobile Networks”
  4. Turn on “mobile data and data roaming”
  5. Tap on “Access Point Name”
  6. Create the APN with the following (enter all information in lower case with no spaces):​
  • Name: gtt
  • APN: gtt
  • Username: gtt
  • Password: gtt
  • Authentication Type: PAP
  • APN Type: default (for some handsets you may be required to select internet instead)
  • Save the settings then select the APN to activate

APN should be auto generated. If it is not, then follow these simple steps:

 

  1. Select “Settings”
  2. Go to “Cellular”
  3. Turn on “Cellular Data & Data Roaming”
  4. Select “Cellular Data Network”
  5. Create the APN with the following (enter all information in lower case with no spaces):
  • Username: gtt
  • APN: gtt
  • Password: gtt

 

Data Plan Not Working

If you have purchased a data plan but you are still not able to connect to the internet:

  • Ensure you have the correct APN settings
  • Ensure you select the APN option
  • Ensure your mobile data option is turned on
  • Switch your phone to airplane mode for 10 seconds, then switch back to network mode

Did you know that you can set which apps use mobile data or Wi-Fi data?

Android's Built-In Option to Restrict Background Data
You can restrict apps from using data on Samsung, Google, OnePlus, or any other Android phone with these steps:

  1. Head over to your phone Settings. You can do this by swiping down from the top of your phone's screen. Then tap the settings icon at the top-right corner.
  2. Go to Network & Internet > Data usage. You'll see the amount of data you've used at the top of that menu.
  3. Select App data usage to see how much data each app has used recently.
  4. Check through the list and tap the app that uses the most data. For instance, you may be surprised how much data YouTube alone uses.
  5. Toggle off Background data to turn off cellular data for specific apps.
  6. Turn off Unrestricted data as well if it's not off already. That keeps the app in check when data saver is active.

How to turn off cellular data on Apple iPhone for specific apps

  1. Start the Settings app.
  2. Tap "Mobile data" and then scroll down to list of apps.
  3. In the list of apps, turn off apps you don't want using mobile data.

There are many different ways you can pay your bill.

 

  • Fogarty’s Store, 34 Water Street, Georgetown
  • Giftland Mall, Plantation Pattensen, Turkeyen, Georgetown
  • Experience Store, 55 Brickdam, Georgetown
  • Camp and Robb Streets, 81-82 Camp and Robb Streets
  • Retrieve, Linden
  • Beterverwagting
  • New Amsterdam
  • Anna Regina

 

  • General Post Office
  • Western Union (Bill Express)
  • Any of the Tellers at Demerara Bank and Citizens Bank
  • Telebanking by Demerara Bank, Republic Bank, GBTI and Scotia Bank
  • Republics Banks mobile banking facility and the ATM facilities at Republic Bank, GBTI and Citizen’s Bank

Take advantage of our Free After 2 Option:

Plan

Cost

Feature

2 Minutes Talk

$64.00

Talk for the next 10 minutes free on the same call

2 Text Messages

$18.56

Text free for the rest of the day until midnight
  • All rates are quoted in G$.
  • All prices are VAT inclusive.

 

Already have a prepaid data plan, but need some extra data?  Dial *100# and choose one of the following options to add-on more data:

Plans

Rate

Data

Features*

Coverage

Daily Social Plan

$339

Unlimited

Facebook and WhatsApp

Local

Daily Plan

$299

150 MB

Rollover data

Local

Daily Plan Extended

$399

220 MB

Rollover data

Local

3 Day Plan

$599

350 MB

Rollover data

Local

Weekly Plan

$1,459

1000 MB

Rollover data

Local

Monthly Plan

$2,629

2048 MB

Rollover data

Local

 

FAQs

^

1. What is Prepaid Data Roaming?

Prepaid data roaming is the ability to use mobile data/internet on a foreign network when travelling to another country.

2. Do I have to buy a plan to roam with data?

You do not need to buy a plan but you must enable data roaming.  Just dial *100*9# and select option 1 as shown below:

There is no charge to enable data roaming.

Once data roaming is enabled, just top up, ensure the data roaming option on your phone is turned on and you’re ready to go!  When you begin to roam, all charges are deducted from your core balance so you can keep track of how much you’ve spent.

3. How do I turn on data roaming?

To ensure that you can roam with data:

 

ANDROID:

Go to Settings → Mobile/Cellular networks → Data roaming » On as shown below:

 

Once you are data roaming, you will see the H+ in your notification bar as shown below:

 

 

APPLE:

Go to Settings → Mobile Data → Mobile Data Options » Roaming On as shown below:

4. How much does it cost?

Roaming with data in any GTT Zone, costs the same as using data at home.  At $0.003GYD p/kb, roaming has never been so affordable.  And the best part is you only pay for what you use!  Switch your data roaming on and off so you use it only when you want to.  Remember all charges are deducted from your core balance so you can keep track of how much you spend with no hidden fees and no bill at the end of your trip.  To check your balance, just dial *100#.

5. What countries are included in the GTT Zone?

TERRITORY

PREFERRED NETWORK

Anguilla

C&W/LIME

Antigua & Barbuda

C&W/LIME

Barbados

C&W/LIME

British Virgin Islands

C&W/LIME

Cayman Islands

C&W/LIME

Dominica

C&W/LIME

Grenada

C&W/LIME

Jamaica

C&W/LIME

Montserrat

C&W/LIME

St. Kitts & Nevis

C&W/LIME

St. Lucia

C&W/LIME

St. Vincent & the Grenadines

C&W/LIME

Turks & Caicos Islands

C&W/LIME

Trinidad & Tobago

Bmobile

Bahamas

BTC (Bahamas Telecommunications Company)

Panama

C&W/LIME

USA

AT&T

Canada

Bell/Telus

Suriname

Telesur

6. How do I turn it off when I’m not using it?

To switch off your data roaming:

 

ANDROID:

Go to Settings → Mobile/Cellular networks → Data roaming » Off as shown below:

Note: the H+ has disappeared from your notification bar.

 

APPLE:

Go to Settings → Mobile Data → Mobile Data Options » Roaming Off as shown below:

7. How do I top up while I am roaming?

There are two options for topping up while roaming:

  1. You, or a friend or family member, can top up your account online via our website gtt.co.gy at the following link https://www.gtt.co.gy/deal/top-abroad
  2. Alternatively you can top up via the My GTT mobile app.  If you do not have the app, you can download it via the Google play store.