GTT Fibre Support

 

GTT Fibre is a high speed internet service that delivers internet and telephone service over a 100% fibre optic network. With this service, our customers will enjoy faster internet speeds, improved streaming, gaming and browsing, easy connectivity for multiple users, greater reliability, and added security with crystal clear telephone calls.

Each GTT Fibre customer receives:

  • a Wi-Fi ready Optical Network Terminal (ONT or modem)

Customers with Digicel mobile numbers can call 592-226-1466 to be routed to our GTT Fibre support team.

 
To register for GTT Fibre service the following is required:

 

  1. Valid National ID card or Passport.
  2. Valid Email address

 

STANDARD FIBRE PLANS
Plan Name Download Speed Upload Speed Free Monthly Minutes Monthly Service Fee
(Up to) (Up to)
GTT Fibre 5 5 Mbps 2.5 Mbps N/A $ 5,699
GTT Fibre 10 10 Mbps 5 Mbps N/A $ 7,999
GTT Fibre 50 50 Mbps 25 Mbps 900 $ 8,999
GTT Fibre 100 100 Mbps 50 Mbps 900 $ 10,999
GTT Fibre 150 150 Mbps 75 Mbps 900 $ 12,999
New* FIBRE + VOICE PLANS
Plan Name Download Speed Upload Speed Free Monthly Minutes Monthly Service Fee
(Up to) (Up to)
GTT Fibre 5+ 5 Mbps 2.5 Mbps 500 $ 7,699
GTT Fibre 50+ 50 Mbps 25 Mbps 1500 $ 9,999
GTT Fibre 100+ 100 Mbps 50 Mbps 2500 $ 11,999
GTT Fibre 150+ 150 Mbps 75 Mbps 5000 $ 13,999

The following calling features are available Free of cost with Fibre + Voice Plans only: Caller's ID, 3-Way Calling & Call Waiting.

 

Standard Fibre Voice Calling Rates PAYG/Overage Pricing
Fibre to Fibre $2.50 per min
Fibre to Landline $14.00 per min
Fibre to Mobile $18.00 per min
Fibre + Voice Calling Rates PAYG/Overage Pricing
Fibre to Fibre $0.40 per min
Fibre to Landline $0.40 per min
Fibre to Mobile $12.00 per min

Bills are due on 1st of every month (payable on or before the 17th to avoid disconnection).

Services are billed from the time of installation.

Viewing your GTT Fibre High Speed Internet bill has never been easier. E-Billing is now available via: 

  • WhatsApp
  • Email
  • Or Both
Visit to sign up for E-Billing.


Other ways to access your account: 

  • MyGTT mobile App: Android and iOS
  • MyGTT web portal: Register here. (You will need your account number and invoice number)


Ways to Pay your Fibre Bill:  

FAQ

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1. What is GTT Fibre?

GTT Fibre is a high-speed fibre-optic internet service delivering download speeds of up to 150 Mbps

2. What are the benefits of GTT Fibre?

GTT Fibre has several advantages over a traditional DSL internet service, namely:

Significantly faster download speed for your videos, movies, music and much more

No delays when enjoying your favourite shows

Several persons can connect at once (browsing, gaming, WhatsApp, Facebook, Skype calls, Messaging, Netflix, downloading movies, etc)

View security cameras while on the go for your peace of mind – 50Mbps offer only

3. How fast is GTT Fibre?

With GTT Fibre you can get download speed of up to 150 Mbps and upload speed of up to 25 Mbps. There are three speed to choose from: 50 Mbps, 100 Mbps and 150 Mbps.

4. How will GTT Fibre add value to my daily activities?

GTT Fibre meets the needs for faster internet connectivity especially in the age of high-definition media. Your experience will be significantly different while streaming HD content over your TV, or while many of your family members use the internet simultaneously on their handsets, tablets and laptops. For your Smart TV’s, game consoles, streaming TV boxes, etc, an ethernet connection is advised for a better/more stable connection.

5. How can I find out if I am eligible for GTT Fibre?

You can call 0FAS (0327) for eligibility information or visit this page

6. What plans will be available for GTT Fibre?

GTT Fibre comes at three optional speeds: 50 mbps; 100 mbps; and 150 mbps.


7. What is the upfront installation cost?

There is an installation fee of $20,000 (VAT inclusive). Service is billed monthly and is based on the plan selected.

8. Can I get multiple GTT Fibre connection in one (1) house?

Yes, you can.

9. How can I move from DSL to GTT Fibre?

Please click on the following link to see the coverage map or to enter your current GTT landline number to see if you are eligible for service: http://gtt.co.gy/shop/GTT Fibre/GTT Fibre-plans

10. Is there a contract?

Yes, there is a one year contract. The early termination penalty is 2 months rental (of the current service).

11. Should I purchase a Wi-Fi router?

The modem router provided by GTT is a 5 GHz device with a range of 450ft. Customers can purchase their own Wi-Fi router or extender if required.

12. If I have the 50Mbps plan will I get that speed over Wi-Fi?

The speed of internet over Wi-Fi is dependent on the modem capacity and also on the capability of the connected device (handset, tablet, laptop, SmartTV, etc.). GTT Fibre is over a shared network, you will receive speeds up to 50Mbps based on the environment and layout of your home. Refer to the point above regarding Wi-Fi extenders and point below for speed test.

13. How do I run a Speed Test?

The speed test should only be done when there is only one device (device that the speed test will be performed) connected in the house. Tests should be done via a physical connection (ethernet cable) to your computer. You should use http://gttgy.speedtestcustom.com/  to test via a GTT server.

14. Is the GTT Fibre modem a 2.4 GHz or 5GHz?

It is a 5GHz that offers coverage for farther distances, but may perform at slower speeds depending on distance.

15. Will installation be done by GTT or by the customer?

New services and replacement will ONLY be installed by a GTT technician.

16. How long do I wait for GTT Fibre to be installed?

Service installation will take 7-10 working days after payment is made.

17. Can I relocate my GTT Fibre modem within my house?

Yes. Once it is within the span of the internal cabling installed by GTT. However, if you need a complete relocation due to internal construction etc., please call GTT to schedule an appointment with a technician. This additional service costs $10,000.

18. I am unable to get Wi-Fi signal at the other end of my house?

When installing the GTT Fibre modem, it should be placed at a central location that would enable the signal to be properly dispersed. If the building is designed in such a way that this placement is not possible, one or multiple repeaters / extenders, or a wireless router with greater coverage capability may be required.

19. How do I change my Wi-Fi password?

Your security is important to us and protecting your network is just as important as protecting the physical space in which you live. To ensure that you are always in control of who has access to your Wi-Fi network, we advise that you change your password every few months.

Make sure that you are on your Wi-Fi network and follow these 7 simple steps:

          Step 1: Enter 192.168.1.1 into your internet browser (Safari, Google Chrome, Firefox, Opera, Edge, Internet Explorer etc.) and then click Enter or GO.

          Step 2: Enter Username and Password

                    Username: user

                    Password: gttuser

          Step 3: After successful login to the GTT Fibre terminal this window will appear to the left of the screen. Click on Configuration.

          Step 4: On the configuration page, click Wireless then click Security.

          Step 5: Backspace the Dots (*******) in the WPA/WAPI passphrase section.

          Step 6: Enter new password 

          Step 7: Scroll down and click Apply/ Save 

If you have any trouble with these instructions please reach out to us on chat

  1. What is GTT Fibre+ Voice?

    Fibre+ Voice is a high-speed internet and telephone service delivered over a 100% Fibre optic network. With this service, our customers will enjoy faster internet speeds, easy connectivity for multiple users, greater reliability, and added security with crystal clear telephone calls.

    The Fibre+ Voice plans provide customers with a Fibre internet and voice solution in one affordable package. New and existing Fibre customers can access to this voice and data solution.

    Registration requirements:
    To register for GTT Fibre+ Voice service the following is required:
    1. You must be located within an area that supports GTT Fibre high-speed internet service
    2. Valid proof of identification (e.g. National ID card, Driver’s license or Passport)
    3. Valid Email address
  2. What are the benefits of GTT Fibre+ Voice?
    1. More free minutes (up to 5000 free minutes available)
    2. Increased flexibility with bundled packages
    3. Great savings with lower cost per call – up to 68% in savings each month.
    4. Crystal clear call quality
    5. Three free calling features included in every plan:
      • Call waiting
      • Caller’s ID
      • 3-Way Calling
    6. Keep your existing home phone number when you upgrade to any GTT Fibre+ Voice Plan
    What is the difference between GTT Fibre plans and the new GTT Fibre+ Voice plans?
    Fibre Plans Today VS Fibre+ Voice Plans
      Standard GTT Fibre Plans Fibre+ Plans
      Fibre 50 Fibre 100 Fibre 150 Fibre+ 5 Fibre+ 50 Fibre+ 100 Fibre+ 150
    Speeds Upload (Up to) 15 Mbps 20 Mbps 25 Mbps 2 Mbps 15 Mbps 20 Mbps 25 Mbps
    Download (Up to) 50 Mbps 100 Mbps 150 Mbps 5 Mbps 50 Mbps 100 Mbps 150 Mbps
    Minutes Allotted 900 900 900 500 1500 2500 5000
    Keep your Landline #      
    3 FREE Calling features      
    Commercial Price $8,999 $10,999 $12,999 $6,699 $9,999 $11,999 $13,999
  3. How will GTT Fibre+ Voice add value to my daily activities?

    GTT Fibre+ Voice gives you the best of both worlds with an internet and voice bundle. Get crystal clear calls, more complimentary minutes, and reduced costs per call.

  4. How do I know I’m eligible for GTT Fibre+ Voice?

    All existing GTT Fibre residential customers can upgrade to the GTT Fibre+ voice plans. Our Sales team will be in contact to provide the details.

    DSL or Landline customers can visit https://gtt.co.gy/fibre#current-service-areas and check “Current service Areas” to know if it is a Fibre area. You can also call 0FAS (0327) for eligibility information.

  5. What plans will be available for GTT Fibre+ Voice?
    GTT Fibre+ Voice comes with four optional speeds, three (3) standard and one below the line:
    GTT Fibre 5+ (Below the line offer for DSL Customers)
    GTT Fibre 50+ (Standard offer)
    GTT Fibre 100+ (Standard offer)
    GTT Fibre 150+ (Standard offer)
    Plan Name Monthly Charge Download Speed Upload Speed Free Monthly Minutes
    GTT Fibre 5+ $6,699 Up to 5 Mbps Up to 2 Mbps 500
    GTT Fibre 50+ $9,999 Up to 50 Mbps Up to 15 Mbps 1500
    GTT Fibre 100+ $11,999 Up to 100 Mbps Up to 20 Mbps 2500
    GTT Fibre 150+ $13,999 Up to 150 Mbps Up to 25 Mbps 5000
  6. Are the free bundled minutes valid for cell and/or international calls??

    Free monthly minutes are only valid for calls to GTT landlines and existing Fibre numbers.

  7. What are the free calling features available with GTT Fibre+ Plans?
    There are three (3) free calling features included in every plan:
    • Call waiting
    • Caller’s ID
    • 3-Way Calling
  8. What is the upfront installation cost?

    There is no installation fee. Service is billed monthly and is based on the plan selected.

  9. How can I move from DSL to GTT Fibre+ Voice?

    DSL or Landline customers can visit https://gtt.gy/gttfibre and check “Current service Areas” to know if it is a Fibre area. You can also call 0FAS (0327) for eligibility information.

  10. Is there a contract?

    No there is no contract for the Fibre+ voice add-on. Customers can opt in or opt-out free of charge.

  11. Will GTT Fibre+ Voice be available countrywide?

    GTT Fibre+ Voice service will be available in all Fibre areas.

  12. If I am migrating from DSL landline to GTT Fibre+ voice, can I keep my landline number?

    Yes, you will be able to retain your current landline number.

  13. Does GTT provide a landline instrument with the GTT Fibre+ Voice service?

    GTT will provide landlines phones customers who currently do not have an existing landline.

    Also to Customers with landline phones that’s damaged.

  14. Can I have more than one (1) phone line?

    Each GTT Fibre modem can accommodate a maximum of two (2) landlines.

  15. What are the existing calling rates for outbound calls from my GTT Fibre+ Voice number?

    GTT Fibre+ service comes with 500 to 5000 complimentary minutes to GTT Fibre and Landline services after which the customer will incur standard calling rates below:

      Landline Rates Fibre Rates Fibre+ voice rates
    Off-Peak On-Peak Off-Peak On-Peak
    Landline $0.88 $14.00 $0.40
    Intra-Exchange $0.80 $0.40
    Inter-Exchange - Zone A $3.30 $2.20
    Inter-Exchange - Zone B $4.40 $3.30
    Inter-Exchange - Zone C $5.50 $4.40
    Fibre (SIP) Line $7.00 $2.50 $0.40
    Mobile $12.00 $18.00 $12.00
    ILD SAME RATES
  16. How will I get a bill?

    Your bills are available in three locations:

    • The MyGTT mobile app (iOS and Android)
    • MyAccount
    • Via WhatsApp upon updating your information here: gtt.gy/whatsapp-v
    • Bills can be paid in the following ways:
    • The MyGTT mobile app (iOS and Android)
    • MyAccount
    • Mobile Money Guyana (mmg+)
    • GTT Retail Stores or Bill Payment Agents
  17. How to get support for Fibre+ Voice?

     

    Live Chat: gtt.gy/livechat
    WhatsApp Number: 592-640- CHAT (2428)
    Customer Experience Email:customerexperience@gtt.co.gy
    Call Centre on 0488

     

Report an Issue with your Fibre service here.