Blaze Support

 

Blaze is a high speed internet service that delivers internet and telephone service over a 100% fibre optic network. With this service, our customers will enjoy faster internet speeds, improved streaming, gaming and browsing, easy connectivity for multiple users, greater reliability, and added security with crystal clear telephone calls.

Each Blaze customer receives:

  • a Wi-Fi ready Optical Network Terminal (ONT or modem)

Customers with Digicel mobile numbers can call 592-226-1466 to be routed to our Blaze support team.

 
To register for Blaze service the following is required:

 

  1. Valid National ID card or Passport.
  2. Valid Email address

 

Plan Name Monthly Fee Download Speed* Upload Speed*
Inferno $13,999 50Mbps 15Mbps
Flaming $10,999 20Mbps 8Mbps
Ignite $8,999 5Mbps 2Mbps

* Max Speed at Modem.

 

Voice Rates: (all rates are per minute and does not include VAT)

  • Mobile:$18.00
  • On Network: $2.50 (to other Blaze numbers 592-5XX-XXXX)
  • Off Network: $14.00 (to land line numbers)
  • Modem rental fee $1,500.
  • 450 FREE minutes to other Blaze numbers (592-5XX-XXXX) per month 
  • 450 FREE minutes to land line numbers per month.

1. Distance from Blaze terminal
- Go closer to the Blaze terminal

 

 

2. Number of devices connected
- The total speed is divided between all the devices connected. Disconnect some devices from the network.

 

3. Walls between you and the Blaze terminal
- The total speed is divided between all the devices connected. Disconnect some devices from the network.

 

4. Interference
- Turn off devices that may cause temporary interference like microwave ovens, Bluetooth devices and other wireless devices.

 

 

 

1. Blaze terminal has no power (lights are off)
- Validate that all cables are plugged correctly. Validate there is power in the home.

 

2. Billing issues
- Validate your account is up to date and there are no outstanding bills. For this use GTT App.

 

3. WiFi interference or blockage
- Go close to the Blaze terminal when on WiFi Try connecting via Ethernet cable.

 

Speed Test
At any moment, you can verify the speed your BLAZE service is providing by simply following these 3 simple steps:

Bills are due on 1st of every month (payable before the 10th to avoid disconnection) of each month. Services are billed from the time of installation.

Viewing your Blaze High Speed Internet account has never been easier. For your convenience there are 2 ways to access your account:


Paying your BLAZE bill has never been easier. For your convenience there are 3 ways to pay:

FAQs

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Blaze Modem

Will installation be done by GTT or by the customer?

New services and replacement will ONLY be installed by a GTT Technician.

What is the cost for the Blaze modem?

You are required to pay a Blaze Equipment Rental of $1500.00 per month. This device remains the property of GTT. Furthermore, if a customer decides to terminate the service before the end of the contract, an early termination fee of two (2) months rental (based on the current plan) is assessed.

Should I purchase a Wi-Fi router?

The modem router provided by GTT is a 2.4 GHz device with a range of 150ft. Customers can purchase their own Wi-Fi router or extender if required.​

If I have the 50Mbps plan will I get that speed over Wi-Fi?

The speed of internet over Wi-Fi is dependent on the modem capacity and also on the capability of the connected device (handset, tablet, laptop, SmartTV, etc.). Blaze is over a shared network so you will receive speeds up to 50Mbps based on the environment and layout of your home. Refer to the point above regarding Wi-Fi Extenders and point below for Speed Tests.

I am unable to get Wi-Fi signal at the other end of my house?

When installing the Blaze modem, it should be placed at a central location that would enable the signal to be properly dispersed. If the building is designed in such a way that this placement is not possible, one or multiple repeaters / extenders, or a wireless router with greater coverage capability may be required. 

How long do I wait for Blaze to be installed?

Service installation will take 7-10 working days after payment is made.

How do I change my Wi-Fi password?

Your security is important to us, and protecting your network is just as important as protecting the physical space in which you live. To ensure that you are always in control of who has access to your Wi-Fi network, we advise that you change your password every few months .

 

Make sure that you are on your Wi-Fi network and follow these 7 simple steps:

Step 1Enter 192.168.1.1 into your internet browser (Safari, Google Chrome, Firefox, Opera, Edge, Internet Explorer etc.) and then click Enter or GO.

Step 2: Enter Username and Password

Username: user

Password: gttuser

Step 3: After successful login to the Blaze terminal this window will appear to the left of the screen. Click on Configuration.

Step 4: On the configuration page, Click Wireless then Click Security.

Step 5: Backspace the Dots (*******) in the WPA/WAPI passphrase section.

Step 6: Enter new password 

Step 7: Scroll down and click Apply/ Save 

If you have any trouble with these instructions please reach out to us on Chat. 

 

Can I relocate my Blaze modem within my house?

Yes. Once it is within the span of the internal cabling installed by GTT. However, if you need a complete relocation due to internal construction etc., please call GTT to schedule an appointment with a technician. This additional service costs $12,000.00

Service Availability

Will Blaze be available countrywide?

Availability is currently scheduled for these areas:

Phase 1

  • Ogle
    • Courida Park
    • Goedverwagting
  • Atlantic Gardens
  • Happy Acres
  • Le Ressouvenir
  • Felicity
  • D’ Aguiar’s Park

Phase 2

  • La Grange
  • La Retraite
  • Nismes

Coming Soon

  • Bagotville 
  • Toevlugt
  • Eccles
  • Peter's Hall
  • Nandy Park
  • Republic Park
  • Continental Park
  • Republic Gardens
  • Providence
  • Eccles
  • Herstelling
  • Little Diamond
  • Prospect
  • Farm
  • Covent Garden
  • Prashad Nagar
  • Section M Campbelville
  • Lamaha Gardens
  • Section K Campbelville
  • Queenstown
  • Bel Air Park
  • Meadow Brook
  • Bel Air
  • Bel Air Springs
  • Bel Air Gardens
  • Subryanville (50%)
  • Mon Repos (Over Embankment)
  • Good Hope (Phase 1 & 2)
  • Cummings Lodge
  • Plaisance
  • Goedverwagting
  • Better Hope
  • Vryheid's Lust
  • Montrose

Glossary of Terms

Wi-Fi router Extenders and Repeaters

These are devices that extend the Wi-Fi coverage.

Wi-Fi router

A device that enables the internet service to be accessed wirelessly.

Stabilizers and Surge Protectors

Stabilizers and surge protectors are two similar devices used to help maintain the correct voltage for electrical devices. Stabilizers ensure that the voltage being fed to electrical devices is stable, by adjusting the provided voltage up or down to keep it at the correct levels. Surge protectors protect against electrical surges. When a surge is detected, a surge protector diverts the surge to the ground, preventing it from reaching the connected devices.

Mbps

Mbps means megabits per second. Therefore, it indicates the speed at which data is transferred.

Ethernet Cable

Ethernet cables connect devices together within a local area network, like PCs, routers, and switches.

2.4 GHz vs 5 GHz

They are simply different frequencies and each has its advantages and disadvantages. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.

General Service Information

What plans will be available for Blaze?

Service Plan Residential Download Upload

Inferno

$13,999

Up to 50Mbps

Up to 15Mbps

Flaming

$10,999

Up to 20Mbps

Up to 8Mbps

Ignite

$8,999

Up to 5Mbps

Up to 2Mbps

What is the upfront Cost?

There is an installation fee of $20,000.00 (VAT inclusive). Service is billed monthly and is based on the plan selected.

What is Blaze?

Blaze is a High Speed Fiber Optic Internet service delivering download speeds of up to 50Mbps

What are the benefits of Blaze?

  • Blaze has several advantages over a traditional DSL internet service, namely:
    • Faster Download Speeds for your videos, movies, music and much more
    • No delays when enjoying your favorite shows
    • Several persons can connect at once (Browsing, Gaming, WhatsApp, Facebook, Skype Calls, Messaging, Netflix, Downloading Movies, etc.)
    • View Security Cameras while on the go for your peace of mind – 50Mbps Offer Only

Is there a Contract?

Yes, there is a one year contract. The early termination penalty is 2 months rental (of the current service).

Is the BLAZE Modem a 2.4 GHz or 5GHz?

Is the BLAZE Modem a 2.4 GHz or 5GHz?

How will Blaze add value to my daily activities?

Blaze meets the needs for faster internet connectivity especially in the age of high definition media. Your experience will be significantly different while streaming HD content over your TV, or while many of your family members use the internet simultaneously on their handsets, tablets and laptops.  For your Smart TV’s, Game Consoles, Streaming TV boxes, etc, an Ethernet connection is advisable for a better/more stable connection.

How fast is Blaze?

With Blaze you can get download speeds of up to 50Mbps.  There are three speeds to choose from: 5Mbps, 20Mbps and 50Mbps.

How do I run a Speed Test?

The speed test should only be done when there is only one device (device on which the speed test will be performed) connected in the house.  Tests should be done via a physical connection (Ethernet cable) to your computer.  You should use http://gttgy.speedtestcustom.com/ to test via a GTT server.

How can I move from DSL to Blaze?

Please click on the following link to see the coverage map or to enter your current GTT landline number to see if you are eligible for service: http://gtt.co.gy/shop/blaze/blaze-plans

How can I find out if I am eligible for Blaze?

You can call 0FAS (0327) for eligibility information or visit http://gtt.co.gy/shop/blaze/blaze-plans

Can I get multiple Blaze connections in one (1) house?

Yes you can. 

GPON Voice/Landline

Is there a charge or transfer fee if I am moving from one location to another?

There is a transfer fee of $10,000.00

If I am migrating from DSL to Blaze, can I keep my landline number?

Yes, you will be able to retain your current landline number.

How will I get a bill?

You will not receive a paper bill. You are required to sign up for MyAccount at https://myaccount.gtt.co.gy  where you view and manage your account.

How do I pay my bill?

Bills can be paid free of charge via Mobile Money (MMG). You can also pay via My Account, any GTT Retail Store or Bill Payment Agent.

Does GTT provide a landline instrument with the Blaze service?

No. New customers can purchase instruments from GTT or any other electronics retailer. Existing customers can use their current handset.

Can I have more than one (1) phone line?

Each Blaze modem can accommodate a maximum of two (2) landlines.