Notices

Roaming Charges Waiver

During the period July to December 2019 you would have roamed with us; however, the roaming charges were not reflected on any subsequent bill due to a snafu on our part. 

This issue has been resolved and we have come to the following resolution:

  • You will receive a December bill reflecting roaming charges for July to November 2019..
  • Charges up to November 2019 will be on us (Waived).
  • Charges incurred for roaming in December 2019 will reflect on your January month’s bill
  • A grace period of one month will be allowed for payment of December’s roaming charges;  due March 10, 2020.

Do More with GTT Roaming Plans

For 2020 we are focused on ensuring your roaming is improved and seamless. In light of the foregoing you can look forward to roaming plans to prevent bill shock, and reduced charges.

We encourage you continue roaming with us.

Date: Friday, January 17, 2020 - 14:45

Mobile to Landline Service Disruption

We are experiencing intermittent service disruption.

 

Please be advised, mobile calls to landlines are affected.

 

Our technicians are working to resolve as soon as possible.

 

We apologize for this inconvenience.

Date: Friday, January 17, 2020 - 10:25

Planned Maintenance- Restoration

We have completed the planned maintenance for January 16, 2020 from 01:00hr to 05:00hr which affected DSL and Blaze services in the following areas:

Providence

Diamond

Diamond-Grove

New Hope

Land Of Caanan

Soesdyke

Disruption was necessary to upgrade software on our equipment.

We thank you for your understanding.

Date: Thursday, January 16, 2020 - 10:12

Planned Maintenance- DSL/Blaze Disruption

We have scheduled maintenance for DSL and Blaze services on January 16, 2020 from 01:00hrs to 05:00hrs.

Our technical team will be performing a maintenance activity on our core network. This is necessary to upgrade the software on our equipment.

Areas affected are:

Providence

Diamond

Diamond-Grove

New Hope

Land Of Caanan

Soesdyke

Date: Wednesday, January 15, 2020 - 10:32

Landline Restoration- Cumberland and Adelphi areas

We have restored Landline service to Cumberland and Adelphi areas.

 

Disruption was due to an emergency maintenance to rectify fiber equipment issue at Cumberland exchange. 

 

We thank you for your understanding.

Date: Tuesday, January 14, 2020 - 15:23

Precautionary Notice- GTT Stream TV

Please be advised that our technicians will be conducting a maintenance exercise to upgrade GTT Stream TV service on January 15, 2020 from 11:00am-1:00pm. No service is expected to be interrupted during this period.

Date: Tuesday, January 14, 2020 - 15:13

DSL outage- Bartica, Amelias Ward Linden

We are experiencing a disruption in Bronze and Silver DSL services in Bartica, Amelias Ward Linden areas.

This disruption is caused as a result of a damaged fiber cable.

Our technicians are working to restore services as soon as possible. 

We apologize for the inconvenience. 

Date: Tuesday, January 14, 2020 - 13:09

La Grange Service Disruption

Damaged Blaze Cabinet

We currently have a service disruption affecting Blaze services in La Grange.

 

This outage is due to vandalism to a Blaze Cabinet.

 

Technicians are working to ensure restoration soonest.

 

We apologize for the inconvenience.

 

 

Date: Monday, January 13, 2020 - 20:38

Cumberland and Adelphi Landline

There is a service disruption which has affected landline services at Cumberland and Adelphi.

 

Our technicians are working to have restoration as soon as possible.

 

We apologize for any inconvenience caused.

Date: Monday, January 13, 2020 - 19:49

DSL Restoration - Linden

We have restored DSL service to Linden.

 

Disruption was due to a power failure. 

 

We thank you for your understanding.

Date: Monday, January 13, 2020 - 15:18

Pages