Notices

Free Mobile Service For Our Heroes

Free Mobile Service For Our Heroes
Date: Wednesday, April 1, 2020 - 11:49

Planned Maintenance- BV West

We have a planned maintenance exercise in the Beterverwagting, East Coast Demerara area on April 2, 2020 from 01:00hrs-05:00hrs.

This maintenance may affect mobile, voice and data services in the BV West Exchange.

The exercise is necessary to upgrade the backhaul link between the BV Central and BV West exchange.

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Tuesday, March 31, 2020 - 16:05

GTT stores closing from April 1 to keep customers and staff safe

PRESS RELEASE

 

To: All Media

 

Re: GTT stores closing from April 1 to keep customers and staff safe

Guyana, March 31, 2020 – GTT will close all its stores in Guyana from Wednesday, April 1st as part of its continuing efforts to ensure the health and safety of customers and staff amidst the growing threat from the COVID-19 pandemic.

CEO Justin Nedd said measures were being put in place to ensure that staff  would be retained during the closure, and every effort would be made to accommodate customers through alternative bill payment and customer service options, including the use of the company’s Mobile Money Guyana (MMG) app.

He said the decision to temporarily close all GTT stores had been taken in support of the social distancing protocol recommended by global health authorities as the best way to slow the spread and protect people from COVID-19.

“GTT’s responsibility and our commitment to customers and staff, mandates us to take this threat very seriously, and to take every action to protect our customers and staff, and Guyana as a whole. Our closure supports the global call for social distancing, and we are encouraging customers to make use of the digital and online options for transactions. There are 220 MMG agents located nationwide; access the one nearest to you as need be, to limit movement,” Nedd said.

“Given the increased human traffic which our stores experience during bill payment and other peak times - and as much as we have been sanitizing and staggering the number of persons entering the stores, we feel that it is our responsibility to take firmer action to our collective benefit at this time as the pandemic evolves locally,” Nedd stated.

Nedd said safeguarding the jobs of GTT staff, while ensuring a continued high level of service to customers was a key aspect of the Company’s strategic COVID-19 response.

“GTT’s approach to Covid-19 is that we are in this together. We will therefore support our staff through repurposing or redeployment as needed, and we want to ensure that our customers are protected, and not overly inconvenienced by these measures,” he said.  

Customers are encouraged to visit https://mmg.gtt.co.gy/agents for  a comprehensive list of agents and https://www.gtt.co.gy/notices for more information and updates. A printed, detailed listing would also be made available through the media.

Nedd notes also that this month, GTT’s billing will be paperless. The company’s dedicated printer has closed until mid-April as a result of its own COVID-19 measures. Customers are asked to register via  https://www.gtt.co.gy/webform/bill-delivery-change-request to receive bills through email.

Date: Tuesday, March 31, 2020 - 13:17

Restoration- West Coast Demerara

We have a restored services on the West Coast of Demerara.

Service disruption was necessary to upgrade links between the Hague and Zeeburg Exchanges.

We thank you for your understanding.

Date: Tuesday, March 31, 2020 - 12:44

Restoration- Southern Link

We have restored services on our Southern Link.

Outage was due to a suspected fiber disruption in Houston, EBD.

We thank you for your understanding.

 

Date: Sunday, March 29, 2020 - 18:06

Service Disruption- Southern Link

We are experiencing a disruption with our 3G and voice services on our Southern Link.

This is due to a suspected fiber disruption in Houston, EBD.

Services in the following areas have been affected:

Mocha, Nandy Park, Eccles, Providence, Diamond/Grove, Timehri and New Hope.

Our technicians are investigating further and working to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Saturday, March 28, 2020 - 15:29

Planned Maintenance- Farm, EBD

We have a planned maintenance exercise in the Farm, East Bank Demerara area on March 29, 2020 from 09:00hrs-18:00hrs.

The exercise is necessary to facilitate the splicing of damaged fiber cable in the area.

Voice and data services in the following areas will be affected:

Bartica,

Ameila’s Ward,

Christian Burg,

Wisrock, Linden,

Soesdyke,

Ituni,

Kwakwani,

Mahadia,

Canvas City.

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Friday, March 27, 2020 - 15:05

Service Disruption- West Coast Demerara

We have a planned maintenance exercise on the West Coast of Demerara on March 31, 2020 from 01:00hr to 05:00hrs.

This exercise is necessary to upgrade links between the Hague and Zeeburg Exchanges.

Services in the following areas will be affected:

  • Anna Catherina
  • Leonora
  • Zeeburg
  • Meten Meer Zorg
  • Tuschen
  • Parika
  • Anna Regina / Essequibo Coast

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

 

Date: Friday, March 27, 2020 - 15:02

Service Disruption- Ameila's Ward, Linden

We have a planned maintenance exercise in the Ameila’s Ward, Linden area on March 21 and 22, 2020 from 09:00hrs-17:00hrs daily.

This maintenance may affect voice and data services.

The exercise is necessary to facilitate splicing cables for Loop Shortening in the area.

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Friday, March 20, 2020 - 14:10

Service Stabilized - Blaze

We experienced intermittent Blaze service disruption at our Telephone House location.

Blaze customers in the Georgetown area were likely to be affected.

Blaze services are now stabilized.

We apologise for the inconvenience.

Date: Thursday, March 19, 2020 - 12:46

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