GTT’s Cable across the Demerara River has been damaged by marine activity in the vicinity of Craig. Currently the situation is stable, and we are investigating, since further degradation could result in significant service impact.
GTT Public Advisory Disruption in Voice and Data Services
GTT would like to notify our customers in the Vryheid Lust, East Coast Demerara Area that there will be a disruption in Voice and Data Services on Saturday, May 18, 2019 from 8:00am-2:00pm.
This is to facilitate the relocation of a 900 pairs distribution cable to expedite the East Road Project.
Our technicians will work diligently to restore services promptly pending favourable weather conditions.
GTT would like to apologise for any inconvenience caused.
GTT Public Advisory Disruption in 2G Mobile, Landline and Data Services
GTT would like to notify its customers in the Long Creek to Mabura, Eccles to Ituni and Providence to Soesdyke areas that there will be a disruption in 2G Mobile, Landline and Data Services on Friday, May 17, 2019 from 10:00am-2:00pm.
This is to facilitate maintenance on the Main Southern Fiber Network in Providence, East Bank Demerara.
Our technicians will work diligently to restore services promptly.
We apologise for any inconvenience caused.
GTT Public Advisory Service Disruption in Haslington, ECD
GTT would like to notify its customers in the Haslington, East Coast Demerara area that there will be a disruption in voice and data services on Saturday, May 4, 2019 from 8am to 6pm.
This is to facilitate the rerouting of two distribution cables in the area to expedite the East Coast road project.
GTT would like to apologise for any inconvenience this may cause.
Letter to our DSL customers
To our Valued Customers:
Over the last couple of weeks, we have been communicating to you the recent change in our billing cycle for our DSL service. Based on your feedback, I would like to give further details and provide clarity on this matter so that we can work together to avoid any future disruptions of this nature. Before even attempting to explain, I would like to sincerely apologize to you for any inconvenience this downtime may have caused. I fully understand how disruptive not having your internet service can be, especially if your children cannot stream their favorite show on Netflix or YouTube, complete their school assignments or you being unable to meet your deadline to conduct your business. Disconnecting our customers is not something that GTT enjoys doing.
With the exception of rare errors, your DSL service gets disconnected due to non-payment. In many instances, non-payment may not be intentional on your part, but may be as a result of an accumulation of small balances over time, payments made late, or simply confusion on the amount needed to clear the account or due dates.
On April 11, 2019, many DSL services were disconnected because we changed the grace period for payment from 40 to 10 days after the end of the month. We know that it is a significant change but it was a necessary change for us to streamline our business; normally, the grace period for most companies in Guyana spans between 3 to 5 days. I understand that there is some confusion, whereby some customers believed that they have been billed twice for their service, let me assure that this is absolutely not the case. Now that the grace period has been reduced from 40 to 10 days, customers who would normally wait close to the 40 days to clear their outstanding bill, would end up with their previous and current bills being due for payment around the same period.
I sincerely regret that everyone was unable to get the notices that we sent and going forward, we will do even more than the text messages, emails and robot voice calls. In addition, as an extra measure to our unconditional commitment to customer satisfaction, we will credit the reconnection fees paid for any customer who was affected by this change over the next 2 months.
Over the past 6 months, we attempted to be more proactive in letting you know what you owe. Here are ways that we can work together to ensure that you are not disconnected:
- For mobile, landline and DSL, simply dial *100# from your mobile (works for GTT mobiles only) and follow the prompts. With this you will receive the most updated information about your bill. You must try it!
- By using the MyGTT app you are empowered to not only view your bills, but to pay bills (using VISA or MasterCard – debit or credit). We continue to upgrade the app to make it even easier for you to manage your accounts.
- We will send you text messages on your mobile and emails with your outstanding balance between the 4th and 7th days of each month. In order for this to give you the most value, we need you to ensure that your contact information is updated – especially your email and mobile numbers. Please do not ignore the messages we send; we promise not to spam you but to keep it to a minimum.
I would like to reiterate that the easiest way to pay your bill is via the MMG app, the MyGTT app and at MMG agents across the country. By using any of these methods your payments are immediately applied to your accounts; all other methods can take up to 2 days for payments to be applied to your accounts.
VP Customer Experience
Come In We're Open!
Monday - Friday: 8:30AM - 4:00PM
Saturdays: 9:00AM - 1:30PM
Monday - Saturday: 10:00AM - 9:00PM
Sundays 11:00AM - 9:00PM
Camp & Robb St.
Monday - Friday: 8:00AM - 3:30PM
Saturdays: 8:00AM - 2:30PM (Only Disconnection Saturdays)
Beterverwagting, New Amsterdam, Linden, 55 Brickdam, Essequibo
Monday - Friday: 8:00AM - 3:30PM
Service Disruption on EBD
We would like to notify its customers on the East Bank of Demerara that the will be a disruption in landline and 2G Data Services on Wednesday, February 27, 2019 from 9am to 3pm.
Affected areas will include: Eccles to Timehri, Bartica, Linden, Ituni and Kwakwani
This will be due to urgent repairs to a burnt section of the Industrial and Main Southern Fiber optic cables at the Industrial Site, EBD.
We would like to apologise for any inconvenience this may cause.
True Appyness Winners (Dec 2018)
The following persons have been identified as winners for the month of December 2018 for using MyGTT mobile app view, pay or download their bills
Grand Winner: 1 Year's Service FREE
- Paul La Rose (DSL)
1 Month's Service FREE
- Mellisa Layne (Blaze)
- Allan Greene (Blaze)
- Natasha T Jarvis (DSL)
- Linden Benjamin (Landline)
- Arveen Singh (DSL)
- Natoya Hazel (Landline)
- Gregory Shanks (Blaze)
- Winston Kingston (Blaze)
- Renatha Exeter (Blaze)
- Junor Chan (Blaze)
- Charisma Mearns (Blaze)
- Linton Mentis (Blaze)
- Roxanne Carew (Blaze)
- Pierre Walcott (Blaze)
- Leon Williams (Blaze)
Each winner will receive a credit on their next bill.
Change in local prepaid call & monthly data plan rates
Dear Valued Customer,
GTT has adjusted its local prepaid call and monthly data plan rates. The new rates will take full effect from February 20, 2019.
Please see the table below indicating the new rates:
|10GB Bundle Plan||$7,999||300||10GB||500|
Local prepaid per minute calling rate will be $34.00 Vat Inclusive.
Thank you for choosing GTT as your service provider. Looking forward to Doing More for you.
Notice For GTT Business Customers
Join us as we go on our Digital Journey in 2019 as we support Guyana’s ‘Go Green’ initiative. We are pleased to announce that we have also chosen a paperless billing solution to add flexibility for our customers. We hope you will support our commitment to the ‘Go Green’ initiative. This means your January, 2019 postpaid service bills can be viewed online from February, 2019. The transition is simple.
How to access your monthly postpaid bills?
- MyGTT App, download on Playstore or Appstore on your smart device; visit http://bit.ly/MyGttApp to register your email account. Select and add account using phone number and last invoice number. After adding account, click on downward arrow to display account (view usage, bill breakdowns and much more).
- If you are currently using GTT MyAccount, click on this link http://bit.ly/MYGtt03 and you will be redirected to our new MyGTT web interface.
- If you are registering for the first time on the web, click on http://bit.ly/mygttWEB to register all of your accounts. For landline, DSL, Biz Fibre and mobile postpaid accounts, you are required to have your telephone and invoice numbers. Source all information from a recent bill, no older than 3 months.
(Register no later than January 31, 2019. No fee required)
For further information please visit our website at https://www.gtt.co.gy/support/mobile#bill-header