Notices

Change in local prepaid call & monthly data plan rates

Dear Valued Customer,

GTT has adjusted its local prepaid call and monthly data plan rates. The new rates will take full effect from February 20, 2019.

Please see the table below indicating the new rates:

Plan Rate  Minutes  Data  Text
Monthly Plan $2,699   2GB  
Monthly Bundle $3,699 100 4GB 200
Monthly+ Bundle $5,299 150 5GB 250
10GB Bundle Plan $7,999 300 10GB 500

Local prepaid per minute calling rate will be $34.00 Vat Inclusive.

Thank you for choosing GTT as your service provider. Looking forward to Doing More for you.

Date: Tuesday, February 19, 2019 - 13:31

Maintenance on Western Fiber Cable

Dear Valued GTT Customer,

 

Please note your data, mobile, internet and landline services will be affected on January 23, 2019 from 14:30hrs to 18:00hrs.

This will be due to scheduled maintenance on the Western Fiber Cable on the West Coast of Demerara.

Affected areas: Wales to Parika and Charity to Supenaam

 

GTT apologizes for any inconvenience this may cause.

Date: Tuesday, January 22, 2019 - 17:26

Blaze outage

Dear Valued GTT Blaze Customer,

GTT acknowledges the disruption in Blaze services on January 19, 2019 during 12:30hr and 14:30hr respectively.

Unfortunately, we experienced a technical failure in a network component.

Upon discovering the fault, our technical team acted promptly to resolve the issue, and services were restored within a short period.

We apologize for any inconvenience caused and thank you for your understanding.

Date: Sunday, January 20, 2019 - 14:17

Notice For GTT Business Customers

Join us as we go on our Digital Journey in 2019 as we support Guyana’s ‘Go Green’ initiative. We are pleased to announce that we have also chosen a paperless billing solution to add flexibility for our customers. We hope you will support our commitment to the ‘Go Green’ initiative. This means your January, 2019 postpaid service bills can be viewed online from February, 2019. The transition is simple.

How to access your monthly postpaid bills?

  • MyGTT App, download on Playstore or Appstore on your smart device; visit http://bit.ly/MyGttApp to register your email account. Select and add account using phone number and last invoice number. After adding account, click on downward arrow to display account (view usage, bill breakdowns and much more).
     
  • If you are currently using GTT MyAccount, click on this link http://bit.ly/MYGtt03 and you will be redirected to our new MyGTT web interface.
     
  • If you are registering for the first time on the web, click on http://bit.ly/mygttWEB to register all of your accounts. For landline, DSL, Biz Fibre and mobile postpaid accounts, you are required to have your telephone and invoice numbers. Source all information from a recent bill, no older than 3 months.

(Register no later than January 31, 2019. No fee required)


For further information please visit our website at https://www.gtt.co.gy/support/mobile#bill-header

Date: Monday, January 14, 2019 - 09:58

GTT Bill Payment Processing Time

Please be informed that bill payments made via different channels are not necessarily applied to accounts immediately. Processing times vary depending on which agent is processing the payment.

See below the processing times for each payment option:

GTT Bill Payment Processing Times
Payment Channel Payment Applied To Account
MMG/MyGTT/GTT Store Immediately
Grace Kennedy (Bill Express)* Same business day
MoneyGram (Surepay)* Same business day
Republic Bank Same business day
Scotiabank Next business day
Demerara Bank Next businsess day
GBTI Next business day
Guyana Post Office Next business day
Bank of Baroda Next business day
Citizens Bank Same business day

 

 

 

 

 

 

 

 

 

Please note that payments must be applied to your account before the 10th of every month to avoid disconnection.

*Payments at Grace Kennedy and MoneyGram must be made before 8pm Monday to Friday for it to be applied to your GTT account on the same business day.

 

Date: Thursday, January 10, 2019 - 17:58

Service Outage - Atlantic Gardens

GTT would like to notify customers in Atlantic Gardens that there will be a  disruption in service on Friday 12th between 9:00am to 7:00pm.   

This is to facilitate repairs to a damage Fiber Optic cable which is serving that community.  

We apologize for the inconvenience.

Date: Wednesday, January 9, 2019 - 17:39

True Appyness Winners

The following persons have been identified as winners for the month of November 2018 for using the mobile app to view, pay or download their bills:

  1. Nathram Chintaman
  2. Matthew Singh
  3. Shoneika Antonette Lewis
  4. Alaric Abraham
  5. Neil B Browman
  6. Sascha J Mortley
  7. Sharon Lalmoni
  8. Calvin Pitt
  9. Althea Melville
  10. Amanda Semple
  11. Daniel  Gajie 
  12. David D'Andrade
  13. Owen Greene
  14. Cecile Wintz
  15. Adele Mack
  16. David Melville
  17. Tonia Newton
  18. Sharon Lalmoni
  19. Abdool Karim
  20. Hilary Davidson
  21. Corinne E Da Silva
  22. Clifford Osborne
  23. Jamaine Thomas
  24. Karen Bannister
  25. Nathram Chintaman
  26. Inez Abrigo
  27. Camile Craig
  28. Chrishna Persaud Mangaram

Each winner will receive a credit towards their next bill for the total monthly rercurring charge, by Friday 12/28/2018.

Date: Thursday, December 20, 2018 - 17:25

Maintenance Activity West Coast Berbice

Dear Valued Customers,

GTT will be conducting maintaince activities in Bush Lot and Temple West Berbice areas to repair a faulty cable. This will result in the loss of dial tone for land line services in the areas.

  • Areas Impacted: Bush Lot & Temple
  • Services Impacted: Landline
  • Duration of outage: 10am to 3pm on Tuesday 18th and Wednesday 19th December

We apologize for the inconvenience caused .

Date: Monday, December 17, 2018 - 21:45

Call Center Christmas Holiday Closure

Please be guided that the call centre and chat will be closed for the Christmas Holidays.

  • From: Monday December 24th, 2018 at 23:00Hrs
  • To: Wednesday December 26th, 2018 at 05:59Hrs.

For self-service options please use the following:

Date: Monday, December 17, 2018 - 10:03

WBD, WCD & Essequibo Coast Service Outage

Dear Valued Customers,

GTT is currently experiencing an outage to its service due to a burnt cable. An emergency crew has been dispatched to rectify this situation.

  • Areas Impacted: Wales to Parika
  • Services Impacted: Mobile, Landline, DSL and Blaze
  • Duration of outage: 14:00hrs to 16:00hrs 

We apologize for the inconvenience caused and ask residents to be vigilant.

Date: Friday, December 14, 2018 - 12:50

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