Notices

Service Disruption- Southern Link

We are experiencing a disruption with our 3G and voice services on our Southern Link.

This is due to a suspected fiber disruption in Houston, EBD.

Services in the following areas have been affected:

Mocha, Nandy Park, Eccles, Providence, Diamond/Grove, Timehri and New Hope.

Our technicians are investigating further and working to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Saturday, March 28, 2020 - 15:29

Planned Maintenance- Farm, EBD

We have a planned maintenance exercise in the Farm, East Bank Demerara area on March 29, 2020 from 09:00hrs-18:00hrs.

The exercise is necessary to facilitate the splicing of damaged fiber cable in the area.

Voice and data services in the following areas will be affected:

Bartica,

Ameila’s Ward,

Christian Burg,

Wisrock, Linden,

Soesdyke,

Ituni,

Kwakwani,

Mahadia,

Canvas City.

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Friday, March 27, 2020 - 15:05

Service Disruption- West Coast Demerara

We have a planned maintenance exercise on the West Coast of Demerara on March 31, 2020 from 01:00hr to 05:00hrs.

This exercise is necessary to upgrade links between the Hague and Zeeburg Exchanges.

Services in the following areas will be affected:

  • Anna Catherina
  • Leonora
  • Zeeburg
  • Meten Meer Zorg
  • Tuschen
  • Parika
  • Anna Regina / Essequibo Coast

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

 

Date: Friday, March 27, 2020 - 15:02

Service Disruption- Ameila's Ward, Linden

We have a planned maintenance exercise in the Ameila’s Ward, Linden area on March 21 and 22, 2020 from 09:00hrs-17:00hrs daily.

This maintenance may affect voice and data services.

The exercise is necessary to facilitate splicing cables for Loop Shortening in the area.

Our technicians will work to restore services in the shortest possible time.

We apologise for the inconvenience.

Date: Friday, March 20, 2020 - 14:10

Service Stabilized - Blaze

We experienced intermittent Blaze service disruption at our Telephone House location.

Blaze customers in the Georgetown area were likely to be affected.

Blaze services are now stabilized.

We apologise for the inconvenience.

Date: Thursday, March 19, 2020 - 12:46

Service Restoration- Victoria, Cove and John and Cane Grove, ECD

We have restored landline service in the Victoria, Cove and John and Cane Grove, East Coast Demerara areas.

We thank you for your understanding.

Date: Wednesday, March 18, 2020 - 15:19

Service Restoration-Blaze

Blaze services have been restored at our Telephone House location.

We thank you for your understanding.

Date: Wednesday, March 18, 2020 - 12:19

Service Disruption-Blaze

We have a disruption in Blaze service at our Telephone House location.

Our technicians are investigating the cause of this disruption and will work to restore service in the shortest possible time.

We apologise for the inconvenience.

Date: Wednesday, March 18, 2020 - 12:08

Changes to Store Hours & Staffing

To better support our employees and serve our customers, we will adjust our retail operations beginning Wednesday, March 18, until further notice.

  • Reduced open hours for Stores and Office locations.
    • All stores except Giftland Mall: Monday to Friday 8 a.m. to 1 p.m.
    • Fogarty: Saturday 9am to 1pm 
    • Giftland Mall: Monday to Sunday 1pm to 6pm

 

  • Limiting the number of customers in each location at any one time.
    • Camp & Robb Street: 10 customers
    • Fogarty: 10 customers
    • 55 Brickdam (Blackberry Bldg): 10 customers
    • Giftland Mall: 5 customers
    • BV: 5 customers
    • New Amsterdam: 5 customers
    • Anna Regina: 3 customers
    • Linden: 5 customer

 

  • Significantly less staff at each of these locations.

 

These actions will ensure that we can keep these spaces sanitized, as well as keep employees and customers safe distances from each other.

 

To Pay Bills: Visit your neighborhood MMG agent. See list here: http://bit.ly/MMG-AGENTS

To make changes to their accounts/service: Visit our support page here: http://bit.ly/2UdYeNT

To speak with a customer service agent: Chat here: http://bit.ly/GTTLiveChat

 

Your safety is our number one priority.

We thank you for your understanding during this challenging time.

Date: Tuesday, March 17, 2020 - 16:51

Service Disuption- Victoria/ Cove and John, Cane Grove ECD

We have a disruption in landline service in Victoria/ Cove and  John and Cane Grove, East Coast Demerara  areas.

Our technicians are working to restore service in the shortest possible time.

We apologise for the inconvenience.

Date: Tuesday, March 17, 2020 - 16:19

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