Notices

GTT Public Advisory

We would like to notify our customers in the No. 52 Village, Corentyne Berbice area that there will be a disruption in voice and data services on August 17, 2019 from 8am to 6pm.

 

This is to facilitate repairs to a damage feeder cable in the area.

 

Our technical crew will work assiduously to restore services promptly, pending favourable weather conditions.

 

GTT regrets any inconvenience this may cause.

Date: Thursday, August 15, 2019 - 00:00

GTT Public Advisory

We would like to notify our customers in the La Grant W.B.D. area – Half of Independence Street and La-Grange Public Road – that there may be a disruption in service on August 9 - 11 from 8am to 4pm daily.

 

This is to facilitate repairs to a damaged cabinet base.

 

Our technical crew will work to minimize the services affected. Pending favourable weather conditions this activity will not exceed timing stated above.

 

GTT regrets any inconvenience this may cause.

Date: Thursday, August 8, 2019 - 17:39

GTT Bill Payments Through Agencies

With immediate effect, customers will need to use their account numbers when making payments towards GTT accounts at Bill Express, SurePay, Post Offices and Commercial Banks.

 

To get your account number please use one of the following:

  • The top of your invoices
  • Dialing *100# from any GTT mobile device.
  • Visit our chat agents here

 

Please note that each service has a different account number

 

Remember, for fast, convenient and easy payment options, use MMG and MyGTT

Date: Monday, August 5, 2019 - 11:17

Paying with Republic Bank Visa Cards

GTT wishes to inform customers that paying bills via MyGTT using Republic Bank Visa cards is still possible.

To do so, please follow this step:

•    Call Republic Bank at 1-868-625-1200 or 1-800-271-4725 and request a temporary release of the hold status on your card.

This release lasts for 24 hours so please ensure that GTT bill payments are made before the release expires.

Read more here: https://www.republicguyana.com/news/visa-onecard-fraudulent-notice

GTT apologizes for any inconvenience caused and will continue to provide updates as they are received.

Date: Friday, July 5, 2019 - 12:02

IMPORTANT ADVISORY

GTT’s Cable across the Demerara River has been damaged by marine activity in the vicinity of Craig. Currently the situation is stable, and we are investigating, since further degradation could result in significant service impact.

Date: Saturday, June 8, 2019 - 16:10

GTT Public Advisory Disruption in Voice and Data Services

GTT would like to notify our customers in the Vryheid Lust, East Coast Demerara Area that there will be a disruption in Voice and Data Services on Saturday, May 18, 2019 from 8:00am-2:00pm.

This is to facilitate the relocation of a 900 pairs distribution cable to expedite the East Road Project.

Our technicians will work diligently to restore services promptly pending favourable weather conditions.

GTT would like to apologise for any inconvenience caused.

Date: Thursday, May 16, 2019 - 11:05

GTT Public Advisory Disruption in 2G Mobile, Landline and Data Services

GTT would like to notify its customers in the Long Creek to Mabura, Eccles to Ituni and Providence to Soesdyke areas that there will be a disruption in 2G Mobile, Landline and Data Services on Friday, May 17, 2019 from 10:00am-2:00pm.

This is to facilitate maintenance on the Main Southern Fiber Network in Providence, East Bank Demerara.

Our technicians will work diligently to restore services promptly.

We apologise for any inconvenience caused.

Date: Thursday, May 16, 2019 - 11:03

GTT Public Advisory Service Disruption in Haslington, ECD

GTT would like to notify its customers in the Haslington, East Coast Demerara area that there will be a disruption in voice and data services on Saturday, May 4, 2019 from 8am to 6pm.

This is to facilitate the rerouting of two distribution cables in the area to expedite the East Coast road project.

GTT would like to apologise for any inconvenience this may cause.

Date: Friday, May 3, 2019 - 19:27

Letter to our DSL customers

To our Valued Customers:

Over the last couple of weeks, we have been communicating to you the recent change in our billing cycle for our DSL service. Based on your feedback, I would like to give further details and provide clarity on this matter so that we can work together to avoid any future disruptions of this nature. Before even attempting to explain, I would like to sincerely apologize to you for any inconvenience this downtime may have caused. I fully understand how disruptive not having your internet service can be, especially if your children cannot stream their favorite show on Netflix or YouTube, complete their school assignments or you being unable to meet your deadline to conduct your business. Disconnecting our customers is not something that GTT enjoys doing.

With the exception of rare errors, your DSL service gets disconnected due to non-payment. In many instances, non-payment may not be intentional on your part, but may be as a result of an accumulation of small balances over time, payments made late, or simply confusion on the amount needed to clear the account or due dates.

On April 11, 2019, many DSL services were disconnected because we changed the grace period for payment from 40 to 10 days after the end of the month. We know that it is a significant change but it was a necessary change for us to streamline our business; normally, the grace period for most companies in Guyana spans between 3 to 5 days. I understand that there is some confusion, whereby some customers believed that they have been billed twice for their service, let me assure that this is absolutely not the case. Now that the grace period has been reduced from 40 to 10 days, customers who would normally wait close to the 40 days to clear their outstanding bill, would end up with their previous and current bills being due for payment around the same period.

I sincerely regret that everyone was unable to get the notices that we sent and going forward, we will do even more than the text messages, emails and robot voice calls. In addition, as an extra measure to our unconditional commitment to customer satisfaction, we will credit the reconnection fees paid for any customer who was affected by this change over the next 2 months.

Over the past 6 months, we attempted to be more proactive in letting you know what you owe. Here are ways that we can work together to ensure that you are not disconnected:

  1. For mobile, landline and DSL, simply dial *100# from your mobile (works for GTT mobiles only) and follow the prompts. With this you will receive the most updated information about your bill. You must try it!
  2. By using the MyGTT app you are empowered to not only view your bills, but to pay bills (using VISA or MasterCard – debit or credit). We continue to upgrade the app to make it even easier for you to manage your accounts.
  3. We will send you text messages on your mobile and emails with your outstanding balance between the 4th and 7th days of each month. In order for this to give you the most value, we need you to ensure that your contact information is updated – especially your email and mobile numbers. Please do not ignore the messages we send; we promise not to spam you but to keep it to a minimum.

I would like to reiterate that the easiest way to pay your bill is via the MMG app, the MyGTT app and at MMG agents across the country. By using any of these methods your payments are immediately applied to your accounts; all other methods can take up to 2 days for payments to be applied to your accounts.

 

Sincerely

Orson Ferguson

VP Customer Experience

Date: Friday, April 19, 2019 - 17:15

Come In We're Open!

Business Hours: 

Fogarty's

Monday - Friday: 8:30AM - 4:00PM

Saturdays: 9:00AM - 1:30PM 


Giftland Mall 

Monday - Saturday: 10:00AM - 9:00PM

Sundays 11:00AM - 9:00PM 

 

Camp & Robb St. 

Monday - Friday: 8:00AM - 3:30PM

Saturdays: 8:00AM - 2:30PM (Only Disconnection Saturdays) 

 

Beterverwagting, New Amsterdam, Linden, 55 Brickdam, Essequibo 

Monday - Friday: 8:00AM - 3:30PM

Saturdays: (Closed) 

Date: Thursday, April 11, 2019 - 16:59

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