Notices

Change in local prepaid call & monthly data plan rates

Dear Valued Customer,

GTT has adjusted its local prepaid call and monthly data plan rates. The new rates will take full effect from February 20, 2019.

Please see the table below indicating the new rates:

Plan	Rate	Minutes	Data	Text
Monthly Plan	$2,699		2GB
Monthly Bundle	$3,699	100	4GB	200
Monthly+ Bundle	$5,299	150	5GB	250
10GB Bundle Plan	$7,999	300	10GB	500

Local prepaid per minute calling rate will be $34.00 Vat Inclusive.

Thank you for choosing GTT as your service provider. Looking forward to Doing More for you.

Date: Tuesday, February 19, 2019 - 13:31

Maintenance on Western Fiber Cable

Dear Valued GTT Customer,

Please note your data, mobile, internet and landline services will be affected on January 23, 2019 from 14:30hrs to 18:00hrs.

This will be due to scheduled maintenance on the Western Fiber Cable on the West Coast of Demerara.

Affected areas: Wales to Parika and Charity to Supenaam

GTT apologizes for any inconvenience this may cause.

Date: Tuesday, January 22, 2019 - 17:26

Blaze outage

Dear Valued GTT Blaze Customer,

GTT acknowledges the disruption in Blaze services on January 19, 2019 during 12:30hr and 14:30hr respectively.

Unfortunately, we experienced a technical failure in a network component.

Upon discovering the fault, our technical team acted promptly to resolve the issue, and services were restored within a short period.

We apologize for any inconvenience caused and thank you for your understanding.

Date: Sunday, January 20, 2019 - 14:17

Notice For GTT Business Customers

Join us as we go on our Digital Journey in 2019 as we support Guyana’s ‘Go Green’ initiative. We are pleased to announce that we have also chosen a paperless billing solution to add flexibility for our customers. We hope you will support our commitment to the ‘Go Green’ initiative. This means your January, 2019 postpaid service bills can be viewed online from February, 2019. The transition is simple.

How to access your monthly postpaid bills?

MyGTT App, download on Playstore or Appstore on your smart device; visit http://bit.ly/MyGttApp to register your email account. Select and add account using phone number and last invoice number. After adding account, click on downward arrow to display account (view usage, bill breakdowns and much more).
If you are currently using GTT MyAccount, click on this link http://bit.ly/MYGtt03 and you will be redirected to our new MyGTT web interface.
If you are registering for the first time on the web, click on http://bit.ly/mygttWEB to register all of your accounts. For landline, DSL, Biz Fibre and mobile postpaid accounts, you are required to have your telephone and invoice numbers. Source all information from a recent bill, no older than 3 months.

(Register no later than January 31, 2019. No fee required)

For further information please visit our website at https://www.gtt.co.gy/support/mobile#bill-header

Date: Monday, January 14, 2019 - 09:58

GTT Bill Payment Processing Time

Please be informed that bill payments made via different channels are not necessarily applied to accounts immediately. Processing times vary depending on which agent is processing the payment.

See below the processing times for each payment option:

**GTT Bill Payment Processing Times**
Payment Channel	Payment Applied To Account
MMG/MyGTT/GTT Store	Immediately
Grace Kennedy (Bill Express)*	Same business day
MoneyGram (Surepay)*	Same business day
Republic Bank	Same business day
Scotiabank	Next business day
Demerara Bank	Next businsess day
GBTI	Next business day
Guyana Post Office	Next business day
Bank of Baroda	Next business day
Citizens Bank	Same business day

Please note that payments must be applied to your account before the 10th of every month to avoid disconnection.

*Payments at Grace Kennedy and MoneyGram must be made before 8pm Monday to Friday for it to be applied to your GTT account on the same business day.

Date: Thursday, January 10, 2019 - 17:58

Service Outage - Atlantic Gardens

GTT would like to notify customers in Atlantic Gardens that there will be a disruption in service on Friday 12th between 9:00am to 7:00pm.

This is to facilitate repairs to a damage Fiber Optic cable which is serving that community.

We apologize for the inconvenience.

Date: Wednesday, January 9, 2019 - 17:39

True Appyness Winners

The following persons have been identified as winners for the month of November 2018 for using the mobile app to view, pay or download their bills:

Nathram Chintaman
Matthew Singh
Shoneika Antonette Lewis
Alaric Abraham
Neil B Browman
Sascha J Mortley
Sharon Lalmoni
Calvin Pitt
Althea Melville
Amanda Semple
Daniel Gajie
David D'Andrade
Owen Greene
Cecile Wintz
Adele Mack
David Melville
Tonia Newton
Sharon Lalmoni
Abdool Karim
Hilary Davidson
Corinne E Da Silva
Clifford Osborne
Jamaine Thomas
Karen Bannister
Nathram Chintaman
Inez Abrigo
Camile Craig
Chrishna Persaud Mangaram

Each winner will receive a credit towards their next bill for the total monthly rercurring charge, by Friday 12/28/2018.

Date: Thursday, December 20, 2018 - 17:25

Maintenance Activity West Coast Berbice

Dear Valued Customers,

GTT will be conducting maintaince activities in Bush Lot and Temple West Berbice areas to repair a faulty cable. This will result in the loss of dial tone for land line services in the areas.

Areas Impacted: Bush Lot & Temple
Services Impacted: Landline
Duration of outage: 10am to 3pm on Tuesday 18th and Wednesday 19th December

We apologize for the inconvenience caused .

Date: Monday, December 17, 2018 - 21:45

Call Center Christmas Holiday Closure

Please be guided that the call centre and chat will be closed for the Christmas Holidays.

From: Monday December 24th, 2018 at 23:00Hrs
To: Wednesday December 26th, 2018 at 05:59Hrs.

For self-service options please use the following:

Date: Monday, December 17, 2018 - 10:03

WBD, WCD & Essequibo Coast Service Outage