Notices

Letter to our DSL customers

To our Valued Customers:

Over the last couple of weeks, we have been communicating to you the recent change in our billing cycle for our DSL service. Based on your feedback, I would like to give further details and provide clarity on this matter so that we can work together to avoid any future disruptions of this nature. Before even attempting to explain, I would like to sincerely apologize to you for any inconvenience this downtime may have caused. I fully understand how disruptive not having your internet service can be, especially if your children cannot stream their favorite show on Netflix or YouTube, complete their school assignments or you being unable to meet your deadline to conduct your business. Disconnecting our customers is not something that GTT enjoys doing.

With the exception of rare errors, your DSL service gets disconnected due to non-payment. In many instances, non-payment may not be intentional on your part, but may be as a result of an accumulation of small balances over time, payments made late, or simply confusion on the amount needed to clear the account or due dates.

On April 11, 2019, many DSL services were disconnected because we changed the grace period for payment from 40 to 10 days after the end of the month. We know that it is a significant change but it was a necessary change for us to streamline our business; normally, the grace period for most companies in Guyana spans between 3 to 5 days. I understand that there is some confusion, whereby some customers believed that they have been billed twice for their service, let me assure that this is absolutely not the case. Now that the grace period has been reduced from 40 to 10 days, customers who would normally wait close to the 40 days to clear their outstanding bill, would end up with their previous and current bills being due for payment around the same period.

I sincerely regret that everyone was unable to get the notices that we sent and going forward, we will do even more than the text messages, emails and robot voice calls. In addition, as an extra measure to our unconditional commitment to customer satisfaction, we will credit the reconnection fees paid for any customer who was affected by this change over the next 2 months.

Over the past 6 months, we attempted to be more proactive in letting you know what you owe. Here are ways that we can work together to ensure that you are not disconnected:

  1. For mobile, landline and DSL, simply dial *100# from your mobile (works for GTT mobiles only) and follow the prompts. With this you will receive the most updated information about your bill. You must try it!
  2. By using the MyGTT app you are empowered to not only view your bills, but to pay bills (using VISA or MasterCard – debit or credit). We continue to upgrade the app to make it even easier for you to manage your accounts.
  3. We will send you text messages on your mobile and emails with your outstanding balance between the 4th and 7th days of each month. In order for this to give you the most value, we need you to ensure that your contact information is updated – especially your email and mobile numbers. Please do not ignore the messages we send; we promise not to spam you but to keep it to a minimum.

I would like to reiterate that the easiest way to pay your bill is via the MMG app, the MyGTT app and at MMG agents across the country. By using any of these methods your payments are immediately applied to your accounts; all other methods can take up to 2 days for payments to be applied to your accounts.

 

Sincerely

Orson Ferguson

VP Customer Experience

Date: Friday, April 19, 2019 - 17:15

Service Disruption in Providence

GTT acknowledges there has been a disruption in Blaze services in the Providence, East Herstelling and Perseverance, East Bank Demerara areas.

This outage is due to GPL works in the area, which resulted in GTT cable wires being burnt.

Our technical team is currently onsite and will be working throughout today to ensure that services are restored.

Services are expected to be restored by 16:00 April 19, 2019. 

We do apologise for any inconvenience this may have caused. 

Date: Thursday, April 18, 2019 - 11:51

Come In We're Open!

Business Hours: 

Fogarty's

Monday - Friday: 8:30AM - 4:00PM

Saturdays: 9:00AM - 1:30PM 


Giftland Mall 

Monday - Saturday: 10:00AM - 9:00PM

Sundays 11:00AM - 9:00PM 

 

Camp & Robb St. 

Monday - Friday: 8:00AM - 3:30PM

Saturdays: 8:00AM - 2:30PM (Only Disconnection Saturdays) 

 

Beterverwagting, New Amsterdam, Linden, 55 Brickdam, Essequibo 

Monday - Friday: 8:00AM - 3:30PM

Saturdays: (Closed) 

Date: Thursday, April 11, 2019 - 16:59

Service Disruption on EBD

Service Disruption on EBD

GTT acknowledges there has been a disruption in landline, mobile and data services in the Timehri, Land of Canaan, Diamond, East Bank Demerara areas from 2pm on March 23, 2019.

This was due to a power outage in the area.

Our technical crew is currently onsite working to restore services promptly.

We would like to apologise for any inconvenience this may have caused. 

Date: Saturday, March 23, 2019 - 20:45

Temp Suspension West La Penitence

GTT would like to notify customers in the West La Penitence area that maintenance work has been temporarily suspended.

This is due to the unfortunate incident of robbery involving our technical crew in the area on two different occasions.

Should you have any information on these criminal acts please contact the nearest police station.

We seek your understanding at this time as we strive to better serve.

Date: Tuesday, March 12, 2019 - 16:08

Service Outage

We would like to notify all mobile customers that there has been a disruption in prepaid mobile activations today, March 11, 2019.

We are currently working to restore servie and should be back online shortly.

We would like to apologise for any inconvenience caused

 

Date: Monday, March 11, 2019 - 09:26

Service Disruption in East Berbice

GTT would like to notify all its customers in the East Berbice areas that there has been a disruption in Data services today March 02, 2019 from 1pm.

Services are expected to be restored at 6pm. 

Affected areas will include: All villages in East Berbice except New Amsterdam

This is to facilitate urgent repairs to damage fiber cable in New Amsterdam, Berbice. 

GTT would like to apologise for any inconvenience caused

Date: Saturday, March 2, 2019 - 15:43

Service Disruption on Bartica

We would like to notify our customers in Bartica that there will be a disruption in landline, mobile and data services on February 28, 2019 from 9am to 5pm.

This will be due to a scheduled maintenance activity on Long Creek Bartica MW Radio.

Our technicians will make all efforts to minimized the outage period.

We do apologise for any inconvenience this may cause.
 

Date: Wednesday, February 27, 2019 - 19:59

Service Disruption on EBD

We would like to notify its customers on the East Bank of Demerara that the will be a disruption in landline and 2G Data Services on Wednesday, February 27, 2019 from 9am to 3pm.

Affected areas will include: Eccles to Timehri, Bartica, Linden, Ituni and Kwakwani

This will be due to urgent repairs to a burnt section of the Industrial and Main Southern Fiber optic cables at the Industrial Site, EBD.

We would like to apologise for any inconvenience this may cause.

Date: Wednesday, February 27, 2019 - 12:05

True Appyness Winners (Dec 2018)

The following persons have been identified as winners for the month of  December 2018 for using MyGTT mobile app view, pay or download their bills

Grand Winner: 1 Year's Service FREE

  • Paul La Rose (DSL)

 

1 Month's Service FREE

  • Mellisa Layne (Blaze)
  • Allan Greene (Blaze)
  • Natasha T Jarvis (DSL)
  • Linden Benjamin (Landline)
  • Arveen Singh (DSL)
  • Natoya Hazel (Landline)
  • Gregory Shanks (Blaze)
  • Winston Kingston (Blaze)
  • Renatha Exeter (Blaze)
  • Junor Chan (Blaze)
  • Charisma Mearns (Blaze)
  • Linton Mentis (Blaze)
  • Roxanne Carew (Blaze)
  • Pierre Walcott (Blaze)
  • Leon Williams (Blaze)

Each winner will receive a credit on their next bill.

Date: Thursday, February 21, 2019 - 15:30

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