Billing and Payment Lead

Applications are invited from suitably qualified persons to fill the position of Billing and Payment Lead to be attached to the Billing Support Department.

Qualifications: 
  • Bachelor's Degree in Computer Science, Engineering, or related/equivalent field required; or 5 years of related experience and/or training; or the equivalent combination of education and experience.
  • Experience with billing systems and processes and/ or telecommunications industry experience.
  • Billing and Payment Lead Analyst possesses DM/ Interface Analyst knowledge, skills and responsibilities.
  • Demonstrated ability to analyze data, evaluate scenarios, and think critically to make recommendations and decisions within given sphere of responsibility.
Accountability Objectives: 

Primary responsibilities include overseeing vendor performance of billing, rating, mediation, and roaming, and review all details of GTT’s invoicing process to include rate validation, test call validation, audit controls, monitoring, analyzing, evaluating and performing actions required to ensure accurate subscriber billing. 

Major Duties: 
  • Communicate professional conclusions based on research and analysis of a specific anomaly to stakeholders, vendor(s), and / or management. 
  • Work with higher management to quickly resolve any and all customer escalated issues.
  • Provide support for peers, Billing Support, carrier Customer Care, carrier network support personnel
  • Plan and oversee validation processes, checks, and balances to ensure GTT is producing high quality, customer-ready invoices in keeping with management direction and available resourcing.
  • Conduct Payment Processing Validation and Payment Agency Interface Support
Salary Scale: 

The successful applicant will receive an attractive remuneration & benefits package.

Applications should be sent by electronic mail to resumes@gtt.co.gy with the subject line: “APPLICATION – Billing and Payment Lead” or submitted by hand addressed to the Director EE, GTT 79 Brickdam, Georgetown, to reach no later than November 26, 2021.

Only shortlisted candidates will be contacted.