GTT Fibre FAQs

General Service Information

1. What is GTT Fibre?

GTT Fibre is a high-speed fibre-optic internet service delivering download speeds of up to 150 Mbps

2. What are the benefits of GTT Fibre?

GTT Fibre has several advantages over a traditional DSL internet service, namely:

Significantly faster download speed for your videos, movies, music and much more

No delays when enjoying your favourite shows

Several persons can connect at once (browsing, gaming, WhatsApp, Facebook, Skype calls, Messaging, Netflix, downloading movies, etc)

View security cameras while on the go for your peace of mind – 50Mbps offer only

3. How fast is GTT Fibre?

With GTT Fibre you can get download speed of up to 150 Mbps and upload speed of up to 25 Mbps. There are three speed to choose from: 50 Mbps, 100 Mbps and 150 Mbps.

4. How will GTT Fibre add value to my daily activities?

GTT Fibre meets the needs for faster internet connectivity especially in the age of high-definition media. Your experience will be significantly different while streaming HD content over your TV, or while many of your family members use the internet simultaneously on their handsets, tablets and laptops. For your Smart TV’s, game consoles, streaming TV boxes, etc, an ethernet connection is advised for a better/more stable connection.

5. How can I find out if I am eligible for GTT Fibre?

You can call 0FAS (0327) for eligibility information or visit this page

6. What plans will be available for GTT Fibre?

GTT Fibre comes at three optional speeds: 50 mbps; 100 mbps; and 150 mbps.


7. What is the upfront installation cost?

There is an installation fee of $20,000 (VAT inclusive). Service is billed monthly and is based on the plan selected.

8. Can I get multiple GTT Fibre connection in one (1) house?

Yes, you can.

9. How can I move from DSL to GTT Fibre?

Please click on the following link to see the coverage map or to enter your current GTT landline number to see if you are eligible for service: http://gtt.co.gy/shop/GTT Fibre/GTT Fibre-plans

10. Is there a contract?

Yes, there is a one year contract. The early termination penalty is 2 months rental (of the current service).

11. Should I purchase a Wi-Fi router?

The modem router provided by GTT is a 5 GHz device with a range of 450ft. Customers can purchase their own Wi-Fi router or extender if required.

12. If I have the 50Mbps plan will I get that speed over Wi-Fi?

The speed of internet over Wi-Fi is dependent on the modem capacity and also on the capability of the connected device (handset, tablet, laptop, SmartTV, etc.). GTT Fibre is over a shared network, you will receive speeds up to 50Mbps based on the environment and layout of your home. Refer to the point above regarding Wi-Fi extenders and point below for speed test.

13. How do I run a Speed Test?

The speed test should only be done when there is only one device (device that the speed test will be performed) connected in the house. Tests should be done via a physical connection (ethernet cable) to your computer. You should use http://gttgy.speedtestcustom.com/  to test via a GTT server.

14. Is the GTT Fibre modem a 2.4 GHz or 5GHz?

It is a 5GHz that offers coverage for farther distances, but may perform at slower speeds depending on distance.

15. Will installation be done by GTT or by the customer?

New services and replacement will ONLY be installed by a GTT technician.

16. How long do I wait for GTT Fibre to be installed?

Service installation will take 7-10 working days after payment is made.

17. Can I relocate my GTT Fibre modem within my house?

Yes. Once it is within the span of the internal cabling installed by GTT. However, if you need a complete relocation due to internal construction etc., please call GTT to schedule an appointment with a technician. This additional service costs $10,000.

18. I am unable to get Wi-Fi signal at the other end of my house?

When installing the GTT Fibre modem, it should be placed at a central location that would enable the signal to be properly dispersed. If the building is designed in such a way that this placement is not possible, one or multiple repeaters / extenders, or a wireless router with greater coverage capability may be required.

19. How do I change my Wi-Fi password?

How to change your password on a Calix Modem:

Connect to your Wi-Fi network and follow the six steps below:

  • Step 1: Enter 192.168.1.1 into your internet browser (Safari, Google Chrome, Firefox, Opera, Edge, Internet Explorer etc.) and then click Enter or GO.
  • Step 2: Enter Username and Password
                        Username: Admin
                        Password: [located on the back or front of the Calix modem]
  • Step 3 – Click on “Wireless” >> The 2.4G Network will be displayed
  • Step 4: Click on “Security” >> then select the radio button next to “Use Custom Security Key” and enter your new Wi-Fi Password in the text field.
  • Step 5: Click “Apply” and your changes will be automatically saved
  • Step 6: Click on the “5G Network” >> then repeat steps 4 & 5

How to change your Wi-Fi Password on Zhone Modem:

Connect to your Wi-Fi network and follow the seven simple steps below:

  • Step 1: Enter 192.168.1.1 into your internet browser (Safari, Google Chrome, Firefox, Opera, Edge, Internet Explorer etc.) then click Enter or GO.
  • Step 2: Enter the Username and Password
    • Username: user
    • Password: gttuser
  • Step 3: After successful login to the GTT Fibre terminal. Click on Configuration.
  • Step 4: On the configuration page, click Wireless then click Security.
  • Step 5: Backspace the Dots (*******) in the WPA/WAPI passphrase section.
  • Step 6: Enter a new password
  • Step 7: Scroll down and click Apply/ Save

If you have any trouble with these instructions, please reach out to us on:

Report an issue - https://www.gtt.co.gy/webform/report-issue

 

Service Availability

Work is currently in progress to extend coverage. For an updated list of areas with service availability please visit https://www.gtt.co.gy/fibre

Current Service Areas

Georgetown

Alberttown

Alexander Village

Bel Air 

Bel Air Park

Bel Air Springs

Belvoir Court

Bourda

Campbellville

Century Palm Gardens

Cummingsburg

East Ruimveldt

Festival City

Guyhoc Gardens

Guyhoc Park

Houston

Industrial Estate

Kingston

Kitty

Lacytown

Lamaha Gardens

Lamaha Park

Lamaha Springs

Lodge

Meadow Bank

Meadowbrook Gardens

North Ruimveldt

Prashad Nagar

Queenstown

Riverview

Robbstown

Roxanne Burnham Gardens

South Ruimveldt

South Ruimveldt Gardens

South Ruimveldt Park

Stabroek

Stevedore Housing Scheme

Surbryanville

Tucville

Werk-en-Rust/ Newburg

West Ruimveldt

Wortmanville

East Bank Demerara

Providence/ Green Acres

Covent Garden

D' Aguiar's Park

Eccles

Farm

Great Diamond

Herstelling (1st-4th bridge)

Peter's Hall

New Providence

Republic Gardens

Republic Park

Windsor Estates

West Bank Demerara

Bagotville

La Grange

La Parfaite Harmonie

La Retraite

Nismes

Onderneeming Phase 1

Recht Doorzee

Schoonard

Tuschen

Toevlugt

West Minister

East Coast Demerara

Annandale

Atlantic Gardens

Atlantic Ville

Beterverwagting

Buxton

Chateau Margot

Courida

Cummings Lodge

Felicity

Goedverwagting

Good Hope

Happy Acres

Industry

La Bonne Intention

Le Ressouvenir

Liliendaal

Lusignan

Martyrs Ville

Mon Repos

Ogle

Pigeon Island

Plaisance

Success

Triumph

Vryheid's Lust

Coming Soon:

Parika

Diamond/ Grove

Corriverton

 

GPON Voice/Landline

21. If I am migrating from DSL to GTT Fibre, can I keep my landline number?

Yes, you will be able to retain your current landline number.

22. Does GTT provide a landline instrument with the GTT Fibre service?

No. New customers can purchase instruments from GTT or any other electronics retailer. Existing customers can use their current handset.

23. Can I have more than one (1) phone line?

Each GTT Fibre modem can accommodate a maximum of two (2) landlines.

24. What are the existing calling rates for outbound calls from my GTT Fibre 500 number?

GTT’s GTT Fibre service comes with 450 free minutes for GTT Fibre to landline calls and 450 free minutes for GTT Fibre to GTT Fibre calls after which you will be charged standard calling rates below:

Calls to mobile numbers: $18.00 + VAT

Calls to other GTT Fibre numbers: $2.50 + VAT (numbers starting with 592 5xx-xxxx)

Calls to traditional land line numbers: $14.00 + VAT

25. How will I get a bill?

Your bills are available in three locations:

  1. The mobile app (iOS and Android)
  2. MyAccount 
  3. Via WhatsApp upon updating customer information https://www.gtt.co.gy/webform/whatsapp-or-email-bill-delivery

26. How do I pay my bill?

 

Bills can be paid in the following ways:

  1. MyGTT app (iOS and Android)
  2. MMG+
  3. Any GTT retail store
  4. Any Bill Express or Sure Pay agent countrywide
  5. Through any of the over 200 MMG agents countrywide 

27. Is there a charge or transfer fee if I am moving from one location to another?

There is a transfer fee of $10,000.00

28. Should I need support for Fibre, who should I contact?

 

WhatsApp Number: 592-640- CHAT (2428)

Customer Experience Email: customerexperience@gtt.co.gy

Call Centre contact number: 0488

 

Glossary of Terms

2.4 GHz vs 5 GHz

They are simply different frequencies and each has its advantages and disadvantages. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4 GHz offers coverage for farther distances, but may perform at slower speeds.

Ethernet Cable

Ethernet cables connect devices together within a local area network, like PCs, routers and switches.

Mbps

Mbps means megabits per second. Therefore, it indicates the speed at which data is transferred.

Stabilisers and Surge Protectors

Stabilisers and surge protectors are two similar devices used to help maintain the correct voltage for electrical devices. Stabilisers ensure that the voltage being fed to electrical devices is stable, by adjusting the provided voltage up or down to keep it at the correct levels. Surge protectors protect against electrical surges. When a surge is detected, a surge protector diverts the surge to the ground, preventing it from reaching the connected devices.

Wi-Fi router Extenders and Repeaters

These are devices that extend the Wi-Fi coverage.

Wi-Fi router

A device that enables the internet service to be accessed wirelessly.