GTT Mobile Support

 

Customers like you are our most prized asset and we want to do everything we can to make sure you know it.  If you have a question or need information about a product, application, bill or promotion, you can reach out to our support team via Live Chat available Monday to Friday 8am to 6pm.

Getting Started
Getting Started

If you prefer to speak with a Customer Service Representative, dial 0488 and

  • Press 3 for assistance with mobile
  • Press 5 for electronic (C-Point) and vendor issues

 

Fast and Secure Account Management

Access your account information anytime!

 

Online

Download the MyGTT App from the App Store or Google Play store to get 24/7 access to your account.  With the MyGTT App, you can:

  • Buy data Plans
  • Check Balances
  • View usage in real-time on all Prepaid and Postpaid mobile services
  • View invoices
  • Pay bills
  • Top-up prepaid accounts

 

From Your Mobile Phone

  • Dial *100# to purchase data, check your balance, activate data roaming or even take a loan, all from the palm of your hand.

To keep your account active, remember to top up your phone every 90 days.

Troubleshooting Tips
Troubleshooting Tips

Accessing your Mobile Data

Your GTT handset is already configured with the correct APN for data use.  However, in the event that you may need to add the APN, please follow the steps below:

For Android Devices

  1. Open your “Settings”
  2. Select the option “More” or “More Networks”
  3. Select “Mobile Networks”
  4. Turn on “mobile data and data roaming”
  5. Tap on “Access Point Name”
  6. Create the APN with the following (enter all information in lower case with no spaces):​
  • Name: gtt
  • APN: gtt
  • Username: gtt
  • Password: gtt
  • Authentication Type: PAP
  • APN Type: default (for some handsets you may be required to select internet instead)
  • Save the settings then select the APN to activate

 

For iOS Devices

APN should be auto generated. If it is not, then follow these simple steps:

  1. Select “Settings”
  2. Go to “Cellular”
  3. Turn on “Cellular Data & Data Roaming”
  4. Select “Cellular Data Network”
  5. Create the APN with the following (enter all information in lower case with no spaces):
  • Username: gtt
  • APN: gtt
  • Password: gtt

 

Data Plan Not Working

If you have purchased a data plan but you are still not able to connect to the internet:

  • Ensure you have the correct APN settings
  • Ensure you select the APN option
  • Ensure your mobile data option is turned on
  • Switch your phone to airplane mode for 10 seconds, then switch back to network mode

 

Did you know that you can set which apps use mobile data or Wi-Fi data?

Android's Built-In Option to Restrict Background Data
You can restrict apps from using data on Samsung, Google, OnePlus, or any other Android phone with these steps:

  1. Head over to your phone Settings. You can do this by swiping down from the top of your phone's screen. Then tap the settings icon at the top-right corner.
  2. Go to Network & Internet > Data usage. You'll see the amount of data you've used at the top of that menu.
  3. Select App data usage to see how much data each app has used recently.
  4. Check through the list and tap the app that uses the most data. For instance, you may be surprised how much data YouTube alone uses.
  5. Toggle off Background data to turn off cellular data for specific apps.
  6. Turn off Unrestricted data as well if it's not off already. That keeps the app in check when data saver is active.

 

How to turn off cellular data on Apple iPhone for specific apps

  1. Start the Settings app.
  2. Tap "Mobile data" and then scroll down to list of apps.
  3. In the list of apps, turn off apps you don't want using mobile data.